PLEASE NOTE THAT THIS SERVICE IS FOR BUILDING EMERGENCIES ONLY,
IT IS NOT FOR PERSONAL EMERGENCIES
Personal emergencies include lost of building or suite access devices (i.e., keys, fobs, garage remotes), access to relatives’ apartments, inquiries about account balances, neighbours are having a loud party, neighbour’s security alarm is going off and similar situations. We are also unable to provide assistance on calls such as “I saw a strange person enter and/or vandalism to automobiles or suites”. This should be reported to the police department, 911 or for a non-emergency call 604 - 278 - 1212 (City of Richmond RCMP).
Please feel free to report floods, broken water lines, fires, fire alarms, entry gates not working and other similar building / property issues requiring immediate attention. The ColyVan Pacific 24/7 Emergency Number: 604-683-8399. Be specific with the issue you are reporting so the appropriate trades can be dispatched. In addition, please provide the address you are calling from, your name, suite number and phone number where you can be reached.